Innovations to Modernise NHS Outpatient Services
Stay up to date with the Long Term Plan, discover how you can transform your outpatient service and ensure that you don’t get left behind with the advancement in technological innovation that will reduce bottlenecks and improve patient experience. This NHS conference will focus on developing your outpatient department through service model innovation aligned with technological advancements to progress your patient experience, tackle demand and enable capacity by driving forward digitalisation and change management.
By hearing case study presentations from leading outpatient departments across the country you will leave with the knowledge and motivatation to effectively improve efficiency and manage patient flow in your service. Take time out to benchmark, network and share your experience, partaking in stimulating discussions focussing on:
- Implementing NHS Long Term Plan strategies: promote alternative clinical settings to reduce costs
- Streaming services: sharing outpatient development strategies and manage patient flow
- Managing capacity and demand: improving follow-up and reducing waiting list times
- Transforming care through technology: incorporating digital outpatient bookings
- Establishing virtual clinics: a practical guide to establish and run virtual clinics
Share your processes and current quality improvement plans, discuss how to support your patients effectively and utilise digital tools and technologies to transform your outpatient service and improve your patient flow:
- Discover how you can implement the Long Term Plan
- Utilise capacity assessments for transformational change
- Acquire IT insight so you can identify how to significantly reduce clinical process delays
- Engage with different approaches to improve patient flow
- Reduce bottlenecks in the pathway
- Build a chain of referrals downstream to ensure whole system approaches
- Enable efficiency and reduce pressure through group clinics
- Achieve changed behaviours by enabling and encouraging staff to embrace IT
- Strengthen your online booking procedures and administrative team
- Identify how to improve your patient flow by evolving the different roles and responsibilities
- Benchmark your service against other outpatient development strategies
By attending this case-study driven conference you will learn new tools that you can implement to drive your service forward. This networking day will provide you with a unique and exclusive opportunity to share ideas and best practice advice with others in order to benchmark and discover how you can transform your service. Network with NHS representatives including:
- Service Managers: Outpatients, Patient Flow, Operations, Patient Access
- Outpatient Leads: Matrons, Sisters, Consultants, Lead Nurses and Nurse Consultants
- Transformation Leads: Outpatient Managers and Directors
Have you considered sponsoring or exhibiting at this day? Our events are carefully crafted and through our rigorous research we focus on and address the specific themes and topics that are driving the NHS forward. We pride ourselves on working with you to ensure that we recommend only those events that reflect your target audience and put forward solutions that provide the desired outcomes and results.
If you belong to an association or network that is related to Outpatient Services, SBK would welcome working with you. We could promote you and the work that you do, offer your members or network a discounted rate and a link with your website here. Media Partners do not endorse the contents of SBK Healthcare Events and links displayed here are for information purposes only.
Please email Nichola.firstname.lastname@example.org for further details
This NHS conference follows ‘Transforming Outpatient Services held in April 2019. This previous event was described as a “great experience”, sharing “great speakers and very relevant topics” and offering “great networking - learning how others run their services”.
View further details and find out how to buy the documentation for Transforming Outpatient Services
This day is being produced by Vanessa Pearce. If you are interested in speaking please contact Vanessa at Vanessa.email@example.com or by calling her on 01732 897788.
|9.00||Registration and refreshments|
|9.30||Chair’s opening remarks|
Implementing the NHS Long Term Plan
|9.40||Utilising technology to transform outpatient services in line with the Long Term Plan|
National update: redesigning services and care delivery to reduce hospital attendance
Implementing technology to support patients to self-manage their conditions
Remote care: promoting alternative clinical settings to reduce outpatient attendance
|10.10|| Case study: Demonstrating benefits of outpatient transformation to patients|
How to expand acute setting health records with community care
Designing and implementing a symptom checker to reduce A&E attendance
Streamlining the emergency triage to reduce waiting times and patient frustration
Innovating outpatient services
|11.10||Improving referral processes and reducing patient intake|
Collaborative working with community services to ensure that effective referrals are made
Managing communication between clinical staff and patients for accurate records
Case study: reducing the amount of visits and time during pre-operative assessments
|11.40||Redesigning outpatient capacity models in your NHS department |
Revaluating capacity and demand in outpatients for maximum patient flow
How to change referrals downstream to ensure a whole system approach
Effectively managing capacity demands, a rotating workforce and meeting budgets requirements
|12.10||Industry update |
If you would like to sponsor this day and share a 5-minute update, please contact: firstname.lastname@example.org or telephone 01732 897788
Managing capacity and demand
|1.40||GP referral management and implementation of an ‘intelligence’ system|
GEMIMA and the many different elements of commissioning and primary care
Insight into the prescribing dashboard: implications of social prescribing
What has been learnt? From data to information to enable transformation
|2.10||Case study: Promoting self-management to reduce patient flow through remote care|
Supporting and promoting the Personalised Care Programme to patients
Improving access to and reducing costs for families through remote care development
Advancing the hospital patient wait pathway and achieving the two week wait period
Transforming care through technology
|3.00||Case study: Effectively managing and maintaining an appropriate outpatient booking system|
Building a business case and demonstrating savings through establishing a virtual clinic
Re-organising your service team and incorporating digital outpatient booking
Overcoming capacity and demand challenges though patient led booking
|3.30|| Discussion session: Changing the culture of IT and incorporate it into your outpatient service|
How can you encourage your team to achieve a paperless ward? Benchmark ideas and develop an action plan to change the way that your team works and hear from your peers how they are working towards this. Overcome the challenges of implementation by learning from others pitfalls and develop new strategies to ensure a smooth transition.
Implementing Virtual Clinics
|3.50|| Developing standard procedures and protocols for virtual outpatient clinics|
What works and for whom? How to achieve reduced variation and reliable implementation
Process redesign and results: taking a structured and standardised approach
Barriers and evidence based best practice: change management starting with the patient
|4.20||Chair’s closing remarks|
|4.30||Close of day|
This unique conference will bring together professionals working across outpatient services. They will share best practice advice, experiences and open up discussions about how to overcome challenges of patient flow. Learn from evidenced based presentations with confirmed speakers including:
This pricing structure applies across this conference and related events
- NHS and Public Sector Discount: £149 + VAT before 28th of February 2020
- NHS and Public Sector Discount: £209 + VAT after 28th of February 2020
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
- Bed & Breakfast accommodation for Tuesday 21st April 2020 : £115 + VAT (subject to availability. Lower rates may be found by booking directly with on-line accommodation website)
Bed and breakfast accommodation is available for this event at a specially discounted rate. Simply tick the dates that you wish to book when making your booking and we will contact you directly for your credit card guarantee details.
We regret that bookings for bed and breakfast accommodation cannot be confirmed without full credit card details. Your credit card will only be charged in the event that the invoice has not been settled one month following the event and only with prior communication.
If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email email@example.com with your details:
- Booking contact: Name, job title, department, email, telephone
- Event(s) to reserve for: Title, date
- Delegate details (for each delegate): Name, job title, department, email, telephone
- Organisation details: Name, address
Alternatively you can make a confirmed booking by sending the above information to firstname.lastname@example.org
To modify an existing registration, please contact email@example.com
Holiday Inn Liverpool City Centre
Lime Street, Liverpool, L1 1NQ, Tel: 0151 709 7090.
The nearest train station to the Holiday Inn Liverpool City Centre is Lime Street Mainline Train station. There is also onsite parking available: St John's Shopping Centre Car Park located adjacent to the hotel. Postcode L1 1NQ. Get ticket validated at Reception for a discounted rate of £6.00 per 24 hours. Validated tickets must be presented at pay machines on Level 1 or Level 1A.
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
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If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.