Immerse yourself in this inspiring online training day, specifically designed for emergency and urgent care professionals who are pursing solutions to alleviate service pressures. Stay at the forefront of your profession by attending this one-day course, where you will formulate your action plan to improve patient flow and take your next steps to incorporate alternatives to A&E.
Another event of interest:
Tangible processes and practical plans to elevate your service delivery
Come together in a supportive learning environment to benchmark your service and discover implementable alternatives to emergency care. Join us in an immersive study day to:
Developed with convenience in mind: join this online NHS event from the comfort of your own home
9:00 |
Registration, technical support and networking opportunity
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9:30 |
Introduction, instructions and chair’s opening remarks
Nicola Denbow, Matron, Emergency Department, Airedale NHS Foundation Trust
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Streamlining your Front Door | |
9:40 |
Meeting the demands on emergency care: incorporating a ‘get it right first time’ approach
Stevan Bruijns, Consultant Emergency Medicine, Somerset NHS Foundation Trust and Clinical Advisor, UEC Bundle Implementation, NHSE Southwest
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10:10 |
Questions and answers with your speaker
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10:20 |
Interactive discussion: Benchmarking your patient flow into your Emergency Department
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10:40 |
Feedback from interactive discussion: Benchmarking your patient flow into your Emergency Department
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10:50 |
Screen break
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Improving Quality and Safety | |
11:00 |
Developing a quality and safety plan: providing the right level of care for your patients
Dr Adam Dalby, Emergency Medicine Speciality Doctor, York and Scarborough Teaching Hospitals NHS Foundation Trust
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11:30 |
Questions and answers with your speaker
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11:40 |
Interactive discussion: Sharing best practice: improving the patient experience
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12:00 |
Feedback from interactive discussion: Sharing best practice: improving the patient experience
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12:10 |
Lunch break
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Evaluating Alternatives to A&E | |
12:40 |
Case study: How the Urgent Treatment Centres (UTCs) are reducing A&E footfall
Ace Owarish, Matron, Charing Cross Hospital UTC, Imperial College Healthcare NHS Trust
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1:10 |
Questions and answers with your speaker
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1:20 |
Interactive discussion: Navigating the changing landscape of Emergency and Urgent Care
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1:40 |
Feedback from interactive discussion: Navigating the changing landscape of Emergency and Urgent Care
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1:50 |
Screen break
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2:00 |
Case study: Collaborating with primary care to build a cohesive emergency care experience
Prof Shammi Ramlakhan, Consultant in Emergency Medicine, Sheffield Children's Hospital and Sheffield Teaching Hospital
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2:30 |
Questions and answers with your speaker
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Practical Directions for your Future Service | |
2:40 |
Interactive discussion: Map out the next steps for improving your service’s patient flow
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3:00 |
Feedback from interactive discussion: Map out the next steps for improving your service’s patient flow
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3:20 |
Chair’s closing remarks and close of day
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Confirmed speakers:
Nicola Denbow is the Matron for the Haematology and Oncology Day Unit (HODU) at Airedale NHS Foundation Trust. The HODU provides care for patients with various haematology and oncology conditions, including those who require chemotherapy and treatment for blood clotting disorders. Nicola and her team work diligently to ensure that patients receive the best possible care in a welcoming environment.
Dr Stevan Bruijns MB ChB, DipPEC, MPhil, PhD, FRCEM is a South African/ British emergency physician (dual trained). His interests include quality improvement, emergency care development and research access in African low-resourced settings. Stevan is a person of action and like for things he does to be useful to others. He has worked in a number of settings, including resource-rich and resource-poor ones. Stevan currently works at Yeovil District Hospital in Somerset, UK. He is also a specialty advisor for NHSE Southwest's urgent care team as well as the CQC's urgent care team. Stevan was the chief editor of the African Journal of Emergency Medicine, and served on the Royal College of Emergency Medicine's Global Emergency Medicine committee.
Adam is an Emergency Medicine Specialty Doctor and Emergency Medicine Governance Lead at Scarborough Hospital. He is also a Senior Lecturer in Patient Safety and Improvement Sciences at Hull York Medical School (HYMS). He has worked for the Chief Medical Officer of a large Yorkshire Trust as a Leadership and Management Trainee and has previously been employed as a Clinical Teaching Fellow at HYMS. In addition to his degree in Medicine from The Queen’s University of Belfast, he holds a BSc (Hons) in Medical Sciences with Management (Imperial College London), a PGCert in Health Economics (Aberdeen), and an MBA (University of Hull). His areas of professional interest are quality improvement, patient safety, clinical and corporate governance, and systems thinking.
He is passionate about improving care for patients through well considered, evidence-based, well-planned, focused interventions.
Expected attendees
Join your fellow emergency department colleagues from across the country to benchmark and hear case studies on the real-life application of alternatives to A&E. Share ideas and thoughts with colleagues including, but not limited to:
Past attendee feedback
“Excellent day with lots of useful content and resources to look at, it's going to take some time to process but I'm excited about implementing more support in this area.”
University Hospital Southampton NHS Foundation Trust, Enabling Psychosexual Health in Gynaecologic Cancer, Feb 2024
“Really good course giving practical help on how to have difficult conversations. Lots of tools to use in real-world situations.”
Barts Health NHS Trust, Handling and Responding to Difficult Conversation, Jan 2023
“I think it was an excellent investment and I’m pleased I’ve attended - it has given me some hints and tips and useful information.”
Maidstone and Tunbridge Wells NHS Trust, Setting up Prehabilitation in your Cancer Pathway, April 2023
“Very informative, makes you more aware of how other trusts work, well delivered, certainly gives confidence to explore your triage assessments and how to gain more knowledge and different ideas for triage.”
Torbay and South Devon NHS Foundation Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, April 2023
“It was brilliant to hear about progress and setbacks experienced by colleagues across the UK.”
University Hospital Southampton NHS Foundation Trust, Establishing your Acute Oncology Same Day Emergency Care, Sep 2023
“Very informative, packed with tips and information and targeted to the audience.”
Black Country Healthcare NHS Foundation Trust, Building a Successful NHS Business Case, May 2022
“Well organised and a good cross section of areas.”
George Eliot Hospital NHS Trust, Developing your SDEC Service, Nov 2022
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