SBK Healthcare

Online forums Professional development

Tue 21 Jan 2025 09:30-15:50

Online Course, 5 CPD Hours

Improve the quality of communication to help promote positivity, safety and clarity in your NHS team

Miscommunication can be tricky to capture and even trickier to resolve. Learn how to identify, grasp and solve complex communication challenges in real-workplace situations. Under the expert guidance of Cathe Gaskell, and focusing on the challenges of working in the NHS, you will learn how to improve communication within your team, build your psychological resilience and develop your management skills in a safe and supportive learning environment.

Winter Sale! Book your place before Friday 24th January 2025 and get 1/3 off the full price!

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Advanced Communication Skills CPD Training

Online 5 CPD hours Winter Sale! £266+VAT

Dedicated NHS training, expertly led, to improve your communication skills

Essential for all NHS professionals looking to improve their team management skills and drive forward change. After just one day, you will learn:

How to tackle complex conversations
Hone in on your written communication to improve outcomes for both patients and colleagues
Develop your management skills to resolve conflict
In-depth analysis and reflection on your own communication skills
Increase clarity of your conversations to reduce conflict and misinterpretation
Practical skills to deliver a successful, meaningful apology

Book today to learn how to become an accomplished communicator and be ready to achieve success in any situation!

Take away useful techniques and new skills to use in your day-to-day work routine:

This course is available for in-house training

9:30	Join, tech support and opportunity to network in your meeting room
10:00	Introduction, instructions and leader’s opening remarks Cathe Gaskell, Managing Director, The Results Company
Why do conversations go wrong?
10:10	Enhancing your communication skills to support clear communication Understanding why communication is difficult and how to prevent negative outcomes What causes tension: practical communication tactics to improve clarity in conversations How to conduct an effective conversation: building a conversation plan to maximise outcomes
Written communication
10:30	Your email masterclass: reducing misinterpreted and maximising results Understanding tone and interpretation: boosting your written communication skills to reduce error How to maximise your email outcomes: what makes the most effective email? Why?
11:00	Questions and answers with Cathe Gaskill
11:10	Screen break
Skills to tackle unresolved conflict
11:20	Managing and addressing the impact of unresolved conflict on productivity and wellbeing How can unresolved conflict with colleagues impact your current conversations and how to tackle it Understanding bad behaviours: how it can impact your language, tone and approach Practical skills to ensure positive resolution: skills to influence conversations to maximise productivity
12:00	Reducing conflict, recognising conversation blockers and how to avoid them Navigating invisible conversation blockers: what are they and how can you sport them? What are micro aggressions and micro behaviours: how to avoid them Managing with shaping language and avoiding language that shames Advancing your leadership skills with open questions
12:50	Questions and answers with Cathe Gaskill
1:00	Lunch break
Leading with compassion
1:30	Developing deep listening skills and managing empathy Learning how to listen without judgement and step out of “fixer mode” to improve the quality of conversations in the workplace Practical skills to tackle conflict and lead with compassion
2:10	Interactive discussion: How to manage social media and workplace relationships What are your hospital management policies surround managing social media? Have you encountered issues with social media? How did you approach this?
2:30	Interactive discussion feedback: How to manage social media and workplace relationships
2:40	Screen break
2:50	Managing conflict and leading with empathy to promote a productive team dynamic What does leading with empathy look like in conflict management? How to facilitate consensual solutions and reduce tension in the workplace How to give a successful apology and understanding its benefits
3:30	Questions and answers with Cathe Gaskill
3:40	Building an action plan: what can you take back to the workplace today? Discuss with your colleagues what your key learning points are and how you will develop your communication skills, build new habits and boost your productivity.
3:50	Final reflections and close of day

First-hand speaker experiences

With experiences of working in hospitals across the country, join Cathe Gaskell as she shares her tried and tested solutions to improving your communication skills.

Cathe Gaskell

Job Title:

Managing Director

Organisation

The Results Company

Biography

Cathe Gaskell has held former positions of Director of Nursing, Deputy Chief Executive and Interim Chief Executive and now works independently through her own consultancy business. The Results Company was formed in 2009 and offers specialist, cost-effective solutions for the wicked and seemingly intractable problems within change management and people management within healthcare.

As a partner in the Results Company, Cathe uses her expertise as both a Consultant and Independent Advisor to work as a critical friend to multiple healthcare providers.

Her specific focus is in making teams and organisations within the health arena work more effectively and understand their impact on workplace culture. Cathe is interested in the link between language and conflict and building better rapport in work place relationships through a greater awareness of the impact of the words we choose to use…

Cathe has delivered workshops to multiple NHS organisations as well as private healthcare teams on the topics of complaints handling, how to make a successful apology, as well as working with multiple teams of complaints and pals staff to better understand the patient experience during the complaints process.

Pricing Structure

For group bookings of five or more people, please email our delegate support team or call 01732 897788 for further details

This course is available for in-house training

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

Reservations

You can reserve a no-obligation place whilst you apply for funding

How this online forum will work

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Terms and conditions

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Created to enable you, as an NHS professional, to step back, improve your understanding and hone your finer skills. The following is an insight into the job titles of the previous attendees who have benefitted from our professional skills training days:

Past attendee feedback

With over 4 years of dedicated professional skills events, don’t take our word for how much the attendees have benefitted from our training:

"Very interesting day with lots of informative talks. Good to see where our service sits with others. What we can improve or changes that may help"
Compassionate and Supportive Leadership Skills, March 2024

"Excellent course and very well presented"
Leadership Skills for Civility and Respect, March 2023

"A huge thank you very grateful for having this opportunity for what I am calling personal development and using it ways to help and support others”
Managing Conflict on the NHS Frontline, November 2020

"I thought this was an excellent course and really enjoyed the day. I have definitely taken things away from the day in which I feel will help with my role"
Handling and Responding to Difficult Conversations, October 2020

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing NHS delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Advanced Communication Skills CPD Training