Discharge Patient Flow
Wed 25 Jun 2025 09:00-15:20
Online Course, 5 CPD Hours

Do you want to hear how other NHS discharge services are tackling the challenges of patient flow and minimising the length of hospital stays?

Join NHS discharge professionals nationwide and discover practical case study examples of different approaches to minimising hospital stay and optimising your patient flow. Instead of reinventing the wheel, gain actionable knowledge and innovative strategies from experts actively streamlining their discharge processes. Return to your service with a fresh perspective and implementable solutions to enhance your service efficiency and minimise hospital stays.

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Streamlining your Discharge: Minimising Hospital Stays
Online 5 CPD hours Early Bird: £249+VAT

5 hours Continuing Professional Development: what you will learn

This immersive shared-learning study day will allow you to network and hear best practice approaches to the challenges of streamlining your discharge processes. Book on and return to your service equipped with:

  • Innovative strategies to improve your flow of discharge
  • How-to guidance on achieving the lowest length of stay hospital rates
  • Best practice for mastering the criteria to reside
  • New strategies to overcome the challenges of managing complex discharge
  • In-depth understanding of how technology can support your hospital to home process
  • Your next steps to enhance the operational aspects of your discharge process

Developed to be accessible and interactive: join this online discharge course from the comfort of your own home

Packed full of real-world case study examples, interactive discussions and best practice shared, this unique forum will provide you with all the elements you need to deliver change to your discharge service. Take one day out of your busy work schedule and dive into:

  • Case study examples: explore how to achieve low hospital length of stays and a seamless discharge
  • Informative presentations: discover practical guidance on overcoming the pitfalls of discharge to assess and reduce hospital stays
  • Engaging interactive discussions: share your discharge challenges and discover alternative resolutions you can adopt
  • Networking opportunities: benchmark your service and identify how other discharge teams are handling shared service challenges

This course is available for in-house training

Available as a bespoke course to teams of 30 or more people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Invitation to sponsor

This online forum is designed to enable Discharge Flow Technology providers to support healthcare professionals. If you would like to sponsor this forum, please email Sarah Kemm or call Sarah on 01732 897788 to find out about all the engagement and branding opportunities available in the full sponsorship package.

9:00
Registration, technical support and networking opportunity
9:30
Introduction, instructions and chair’s opening remarks
Sarah Holbrook, Lead Nurse, Integrated Discharge Team, Royal Surrey NHS Foundation Trust
Benchmark your discharge service
9:40
Case study: Exploring Chelsea and Westminster’s pathway for transitioning patients from hospital to home
  • How to ensure a seamless discharge from referral to discharge to enhance overall patient flow
  • Partnering with social and local care services: does your service structure meet your population needs?
  • Innovative strategies to improve discharge flow and reduce the length of hospital stays
Sima Sheth, Hospital Discharge Lead, Integrated Discharge Hub, Chelsea and Westminster Hospital NHS Foundation Trust and Monika Rattan, Discharge Assessor, Hounslow and Richmond Community Healthcare NHS Trust
10:10
Questions and answers with your speaker
10:20
Interactive discussion: Achieving a cohesive and collaborative approach to the discharge planning
  • Share the structure of your MDT and how it works in practice
  • Share how your team working collaboratively with social and local care services? How could this be improved?
  • Do you have working relationships with third sector organisations? How do they support you to get patients home quicker?
10:40
Feedback from interactive discussion: Achieving a cohesive and collaborative approach to the discharge planning
10:50
Screen break
11:00
Case study: How East Suffolk and North Essex’s Transfer of Care Hub is aiming to achieve low length of stay hospital rates
  • Understanding service challenges of reducing long hospital stays whilst maintaining quality patient care
  • Implementing discharge pathway and bed management strategies to achieve reduced rates
  • Exploring the data: navigating the impact of discharge delays and celebrating the success of reducing them
Vicky Bazley, Transfer of Care Hub Manager, East Suffolk and North Essex NHS Foundation Trust
11:30
Questions and answers with your speaker
11:40
Interactive discussion: Best practice shared: elevating your approach to creating an efficient discharge service
  • Share the strategies your discharge team/hub have implemented to improve the flow of patients from admittance to discharge
  • What barriers have you experienced that have disrupted the flow for an efficient service? What steps have you taken to overcome these challenges?
12:00
Feedback from interactive discussion: Best practice shared: elevating your approach to creating an efficient discharge service
12:10
Lunch break
Complex patient discharge strategies
12:40
Case study: Exploring Barnsley Hospital’s pathway for transitioning patients from hospital to home
  • How to create a seamless discharge for patients and improve patient flow
  • Assessing population needs: does your service structure meet your population needs?
  • Innovative strategies to improve the flow of discharge and reduce the length of hospital stays
Dawn Winterbottom, Discharge Team Lead Nurse, Patient Flow and Discharge Team, Barnsley Hospital NHS Foundation Trust
1:10
Questions and answers with your speaker
1:20
Interactive discussion: Providing effective discharge support for your complex patients
  • How have you developed your approach to manage the discharge of complex patients?
  • What third party resources have you utilised to improve your management of complex patients?
  • What patient feedback have received and acted on to enhance your discharge care for complex patients?
1:40
Feedback from interactive discussion: Providing effective discharge support for your complex patients
1:50
Screen break
Using technology to reduce stay lengths
2:00
Case study: Assessing the use of technology as a tool to improve your discharge efficiency
  • Understanding your options: how technology can support your hospital to home process
  • From strategy to implementation: navigating the practical implications of technology to improve patient flow
  • Applying technology to your service: exploring how you can digitise your discharge pathway
Cathy Daffada, Associate Director for Integrated Discharge, Transfer of Care Hub, North Bristol NHS Foundation Trust
2:30
Questions and answers with your speaker
Exploring your next steps
2:40
Interactive discussion: Inspiration and action points: your next steps to improving patient discharge
  • What are your three main takeaways from the day? How are you going to implement these takeaways into your service?
  • Share your next steps to enhance the operational aspects of your discharge process and reduce your hospital length of stays
3:00
Feedback from interactive discussion: Inspiration and action points: your next steps improving your discharge processes
3:10
Chair’s closing remarks
3:20
Close of day

First-hand speaker experiences

Listen to case study led presentations from experts who are actively tackling the challenge of minimising hospital stays and optimising their patient discharge. 

If you would like to give a presentation and share your work or the work of your service at this online course, we would be delighted to hear from you. To discuss speaking opportunities please email the conference producer Victoria Batchelor or call Victoria on 01732 897788.

Your confirmed speakers:

Sarah Holbrook
Job Title:
Lead Nurse, Integrated Discharge Team
Organisation
Royal Surrey NHS Foundation Trust
Biography

Sarah Holbrook Registered Nurse and Lead Nurse for patient flow at Royal Surrey NHS FT

I started my nursing career in Bristol at North Bristol NHS Trust, working in acute medicine, winter pressures, acute stroke and neurology before a brief stint in the community working in end of life service’s. I started my discharge journey as a case manager and then became a case manager team lead before a big move to Guildford for my current role.

I am passionate about the world of discharge and improving patient experience and outcomes and love working across a wide system managing the processes of complex discharges. I also enjoy connecting and networking with my colleagues across other acute sites in the same role and supporting each other and sharing best practice.

When I am not working I enjoy an eclectic mix of activities, walking, running, dancing, reading and football. One of my greatest joys is food and love nothing more than an evening out with good company enjoying a nice meal.
Sima Sheth
Job Title:
Hospital Discharge Lead, Integrated Discharge Hub
Organisation
Chelsea and Westminster Hospital NHS Foundation Trust
Biography
Monika Rattan
Job Title:
Discharge Assessor
Organisation
Hounslow and Richmond Community Healthcare NHS Trust
Biography
Vicky Bazley
Job Title:
Transfer of Care Hub Manager
Organisation
East Suffolk and North Essex NHS Foundation Trust
Biography

Vicky’s career in healthcare commenced as a carer in the community working for a care agency. She qualified as a Registered Nurse in September 2001 following the completion of a Diploma in Nursing and Midwifery. She is now approaching 23 years of nursing experience working for East Suffolk and North East Essex – Ipswich Hospital. 

Vicky started her career in care of elderly and progressed from there by participating in an emergency rotation for emergency care. From this she gained a permanent position based in the emergency department, where she worked for almost 7 years. She then moved into patient flow, working alongside the site teams within the hospital operation centre which eventually developed into more discharge planning where she progressed into and developed the Complex Discharge Team, becoming the Manager of the Transfer of Care Hub. 

Vicky’s experience and Knowledge on the discharge processes has enabled her to develop effective relationship within the acute and community teams, including the contracts team and external care providers.

‘I am extremely passionate about our patients safe and effective discharge processes and I truly enjoy leading and working as part of Ipswich Hospital and The Transfer of Care Hub Team’
Dawn Winterbottom
Job Title:
Discharge Team Lead Nurse, Patient Flow and Discharge Team
Organisation
Barnsley Hospital NHS Foundation Trust
Biography
Cathy Daffada
Job Title:
Associate Director for Integrated Discharge, Transfer of Care Hub
Organisation
North Bristol NHS Foundation Trust
Biography

Cathy Daffada is Associate Director for Integrated Discharge at North Bristol NHS Trust and is passionate about securing timely and appropriate discharges for all people leaving the acute setting. As both a Clinical Specialist Physiotherapist and a dedicated NHS Operational Lead, Cathy draws upon her significant clinical and operational experience, in both acute and community organisations, to drive forwards the discharge agenda at both a local and national level. Cathy has a strong track record of delivering meaningful change and when she isn’t exploring innovative new ways of working, she loves spending time with her family, watching all manner of films in her local cinema and enjoying her favourite murder-mystery books. 

Full list of price options

  • Early bird: £249+VAT – one NHS or Public Sector place before Friday 16th May 2025
  • £399+VAT – one NHS or Public Sector Place after Friday 16th May 2025

For group bookings of five or more people, please email Lucy Stonebridge or call us on 01732 897788.

This course is available for in-house training 

Available as a bespoke course to teams of 30 or more people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

Reservations

You can reserve a no-obligation place whilst you apply for funding

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

How this online forum will work

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Terms and conditions

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

With the many different approaches to discharge, this online course is specifically designed to bring you together with NHS professionals from across the country for you to benchmark your service, discover novel ideas and walk away with your own discharge network that will help support your service challenges. This unique day is created for people working in discharge and patient flow teams, hubs and integrated services, this includes but is not limited to:

  • Heads of Discharge and Patient Flow Team
  • Discharge Matrons and Hub Leads
  • Discharge and Patient Flow Team Leaders and Managers
  • Discharge Co-Ordinators, Liaison Sisters and Nurses

If you have a team that is 30 people or more, you can have bespoke training delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

Following from our successful Enhancing your Integrated Discharge Service course last year, this study day will enable those working in discharge across the NHS to ask their essential service questions and discover innovative approaches to minimising their patient hospitals and improve patient flow.

Would you like to hear from other discharge professionals about our past courses? Check out some of the feedback from the last few years:

“Very informative, and relatable topics discussed; eye opening, helped me to realize that the issues I face as a discharge Liaison Nurse are not unique and I can draw on the experience of others.”

Surrey and Sussex Healthcare Trust, Enhancing your Integrated Discharge Service, May 2024

“It has allowed me time away to reflect on achievements but also where we need to go. Sharing and listening to others was really valuable.”

Sunderland and South Tyneside NHS Foundation Trust, Enhancing your Integrated Discharge Service, May 2024

"The speakers had a wealth of knowledge in discharge planning."

Buckinghamshire NHS Trust, Enhancing your Integrated Discharge Service, May 2024

"Well done with the training outlines, the time management is spot on, the speakers were amazing and the break out interactive sessions was my best part of the training."

Surrey and Sussex Healthcare NHS Trust, Enhancing your Integrated Discharge Service, May 2024

“Great to get different areas sharing experience.”

University Hospitals Sussex Foundation Trust, Streamlining your Complex Discharge Pathways, April 2023

“Great to network with other professionals and hear about other teams.”

BHSCT, Streamlining your Complex Discharge Pathways, April 2023

“Lots of relevant information regarding discharge criteria, parental involvement, planning and support.”

Imperial Healthcare Trust, Enhancing your NICU Discharge Planning

View further comments on SBK Healthcare events on Trust Pilot.

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing forums offer dedicated presentation, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 

Sarah Kemm 

Contact: 01732 897788 

Email: sarah.kemm@sbk-healthcare.co.uk