NHS Online Course | Transforming Outpatient Services

Outpatients

Tue 24 Jun 2025 09:00-15:40

Online Course, 5 CPD Hours

Come together with Outpatient departments from across the country to benchmark and explore implementable ideas to improve the operational running of your service

Designed to benefit healthcare professionals working in Outpatients, this interactive and shared learning online course offers real-world case study insights into how other Outpatients operate. Featuring case studies, lessons learnt and practical strategies, you will learn from operational challenges from across the UK and discover how to meet your service demands. By benchmarking on a national scale, you will walk away with actionable plans on how to improve the logistical management of your Outpatient service.

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Transforming Outpatient Services: Enhancing your Operational Efficiency

Online 5 CPD hours £199+VAT

5 hours Continuing Professional Development: what you will learn

Gain a deeper understanding of the bigger Outpatients picture and explore innovative approaches to transform your Outpatient model and meet your service needs.

Grounded in the realities of managing a high-pressure, high-volume service, book now and benefit from case studies on:

How to meet service demands
Effectively assessing your staffing levels
Managing multiple clinics and fostering successful care collaborations
Navigating the challenges of expanding your clinic offering
How to successfully manage patient flow
Implementing best practice for service management to reduce your wait times
How to manage your patient expectations for service delays

Developed with convenience in mind: join this online NHS event from the comfort of your own home

With an enhanced emphasis on networking, interactive discussion and idea sharing, this forum will provide you with all the elements you need to deliver change in your Outpatient department and clinics, through:

Case study examples: explore best practice models for meeting service demands and staffing your service appropriately to meet those demands
Informative presentations: discover practical tips on fostering collaboration between main Outpatient departments and Outpatient clinics to improve patients’ flow through the service
‘How-to’ guidance: dive into the strategies on how to reduce your clinic backlogs and minimise wait times
Engaging interactive discussions: share your experience and lessons learnt with Outpatient colleagues from across the nation

This course is available for in-house training

Invitation to sponsor

9:00	Registration, technical support and networking opportunity
9:30	Introduction, instructions and chair’s opening remarks
Meeting service demands
9:40	Case study: exploring on hospital’s approach to meeting growing Outpatient demands Managing demand: deep dive into how to staff your Outpatients and clinics Examining your options: benchmarking different Outpatient clinic models of staffing Best practice on evaluating your staffing levels to improve your service efficiency
10:10	Case study: looking at the Outpatient staffing model catering to a dense population Examining the team structure for efficient outpatient care in a high population area From bookings to appointments: how to manage extra clinic requests Supporting clinical staffing: exploring recruitment strategies to improve your retention rates
10:40	Questions and answers with your speakers
10:50	Sponsored presentation If you are interested in sponsoring and giving this presentation, please contact sarah.kemm@sbk-healthcare.co.uk
11:00	Questions and answers with your sponsors
11:10	Meet your sponsors
11:20	Screen break
11:30	Case study: how a centralised Outpatient system enables high volume management of clinics Evaluating the needs of each specialist clinic and supporting their operations Managing multiple clinics: best practice for clinic management and collaboration Navigating how to overcome the pitfalls of expanding your clinic repertoire
12:00	Questions and answers with your speaker
Improving staffing morale
12:10	Interactive discussion: How to boost staff moral whilst in a high-pressure work environment Share the strategies and forms of support that your organisation has implemented to overcome the wellbeing challenges of working in a stressful setting What steps have you taken to support the emotional needs of your staff? What resources would you recommend to help with work-life balance for your staff?
12:30	Feedback from interactive discussion: How to boost staff moral whilst in a high-pressure work environment
12:40	Lunch break
Management strategies to improve patient flow
1:10	Exploring the reality of managing a successful patient flow system Understanding the role of outpatients in different types of clinics Encouraging effective collaborating between operational and clinical to develop efficient patient pathways Using Patients Initiated Follow Ups (PIFU) to reduce clinic backlogs and improve service discharge
1:40	Questions and answers with your speakers
Evaluating your service
1:50	Interactive discussion: Shared lessons learnt: overcoming your Outpatient operational challenges Describe the setup of your Outpatient service. What have been your main operational service challenges and how have you been working to overcome them? How have you been navigating the backlog of clinics? What strategies have you implemented to minimise your wait times and meet patient’s needs?
2:10	Feedback from interactive discussion: Shared lessons learnt: overcoming your Outpatient operational challenges
2:20	Screen break
Reducing clinic backlogs
2:30	Implementing strategies to tackle clinic backlogs and minimise service wait times Implementing best practice for service management to reduce Outpatient wait times Exploring innovative approaches to tackling clinic backlogs through Outpatient and clinic collaboration Managing patient expectations: establishing an effective pathway for communicating appointment delays
3:00	Case study: examining a technology-led approach to transforming Outpatient clinic pathways Identifying and overcoming the barriers causing service backlogs in Outpatients Digitising the patient pathway: how technology can reduce wait times Reflecting on positive patient feedback to enhance the Outpatient service experience
3:30	Questions and answers with your speakers
3:40	Chair’s closing remarks and close of day

Bringing a wealth of expertise and knowledge

Pricing Structure

£199+VAT for one NHS or Public Sector place
Group discount - 4 places for the price of 3 (NHS or Public Sector)

For group bookings of five or more people, please email our delegate support team or call 01732 897788 for further details

This course is available for in-house training

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

Reservations

You can reserve a no-obligation place whilst you apply for funding

How this online forum will work

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Terms and conditions

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

This shared learning forum has been designed for NHS professionals looking to improve your Outpatient service efficiency and benchmark with other departments, nationwide. Connect and network with colleagues in Outpatients, including but not limited to:

Head of Outpatient Services
Outpatient Service Managers and Team Leads
Outpatient Specialist Clinic Managers and Clinic Leads
Outpatient’s Senior Sisters and Lead Nurses

If you have a team that is 30 people or more, you can have a bespoke course delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

“Very informative, and relatable topics discussed; eye opening, helped me to realize that the issues I face as a discharge Liaison Nurse are not unique and I can draw on the experience of others”
Surrey and Sussex Healthcare Trust, Enhancing your Integrated Discharge Service, May 2024

“It has allowed me time away to reflect on achievements but also where we need to go. Sharing and listening to others was really valuable”
Sunderland and South Tyneside NHS Foundation Trust, Enhancing your Integrated Discharge Service, May 2024

“It’s been brilliant and very enlightening”
Surrey and Sussex Healthcare Trust, Enhancing your Integrated Discharge Service, May 2024

“It is very helpful to see what other services and professionals across the UK do and learning from their experiences”
University Hospitals Sussex NHS Foundation Trust, Progressing your OPAT and IV Therapy Service, Mar 2024

“Very interactive. Impressive”
Royal Free Hospital, Progressing your OPAT and IV Therapy Service, Mar 2024

“Excellent opportunity to reach out and meet other colleagues working in RCDs across the Country!”
Guy’s and St Thomas’ NHS Foundation Trust, Evolving your Rapid Diagnostic Centre, Dec 2023

“Very valuable opportunity to see where other services are positioned in terms of funding- really great speakers”
South Tees Hospitals NHS Foundation Trust, Evolving your Rapid Diagnostic Centre, Dec 2023

“Great ideas, gained a great insight into how I will be setting up an acute oncology 5-day service”
South Tees Hospitals NHS Foundation Trust, Progressing your Acute Oncology Service, Nov 2022

“Very informative and great to have an understanding of how different areas run their AO service”
Northern Lincolnshire and Goole NHS Foundation Trust, Progressing your Acute Oncology Service, Nov 2022

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing NHS delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Transforming Outpatient Services: Enhancing your Operational Efficiency