Innovations to Modernise NHS Outpatient Services
Stay up to date with the Long Term Plan, discover how you can transform your outpatient service and ensure that you don’t get left behind with the advancement in technological innovation that will reduce bottlenecks and improve patient experience. This NHS conference will focus on developing your outpatient department through service model innovation aligned with technological advancements to progress your patient experience, tackle demand and enable capacity by driving forward digitalisation and change management.
By hearing case study presentations from leading outpatient departments across the country you will leave with the knowledge and motivatation to effectively improve efficiency and manage patient flow in your service. Take time out to benchmark, network and share your experience, partaking in stimulating discussions focussing on:
- Implementing NHS Long Term Plan strategies: promote alternative clinical settings to reduce costs
- Streaming services: sharing outpatient development strategies and manage patient flow
- Managing capacity and demand: improving follow-up and reducing waiting list times
- Transforming care through technology: incorporating digital outpatient bookings
- Establishing virtual clinics: a practical guide to establish and run virtual clinics
Share your processes and current quality improvement plans, discuss how to support your patients effectively and utilise digital tools and technologies to transform your outpatient service and improve your patient flow:
- Discover how you can implement the Long Term Plan
- Utilise capacity assessments for transformational change
- Acquire IT insight so you can identify how to significantly reduce clinical process delays
- Engage with different approaches to improve patient flow
- Reduce bottlenecks in the pathway
- Build a chain of referrals downstream to ensure whole system approaches
- Enable efficiency and reduce pressure through group clinics
- Achieve changed behaviours by enabling and encouraging staff to embrace IT
- Strengthen your online booking procedures and administrative team
- Identify how to improve your patient flow by evolving the different roles and responsibilities
- Benchmark your service against other outpatient development strategies
By attending this case-study driven conference you will learn new tools that you can implement to drive your service forward. This networking day will provide you with a unique and exclusive opportunity to share ideas and best practice advice with others in order to benchmark and discover how you can transform your service. Network with NHS representatives including:
- Service Managers: Outpatients, Patient Flow, Operations, Patient Access
- Outpatient Leads: Matrons, Sisters, Consultants, Lead Nurses and Nurse Consultants
- Transformation Leads: Outpatient Managers and Directors
Have you considered sponsoring or exhibiting at this day? Our events are carefully crafted and through our rigorous research we focus on and address the specific themes and topics that are driving the NHS forward. We pride ourselves on working with you to ensure that we recommend only those events that reflect your target audience and put forward solutions that provide the desired outcomes and results.
If you belong to an association or network that is related to Outpatient Services, SBK would welcome working with you. We could promote you and the work that you do, offer your members or network a discounted rate and a link with your website here. Media Partners do not endorse the contents of SBK Healthcare Events and links displayed here are for information purposes only.
This NHS conference follows ‘Transforming Outpatient Services held in April 2019. This previous event was described as a “great experience”, sharing “great speakers and very relevant topics” and offering “great networking - learning how others run their services”.
Delve into national updates, service model innovations and reduce bottlenecks to improve patient experiences.
|9.00||Registration and refreshments|
|9.30||Chair’s opening remarks|
Eileen Henderson, Head of Outpatient Services, Honorary Clinical Tutor, Hull University Teaching Hospitals NHS Trust
Implementing the NHS Long Term Plan
|9.40||Utilising technology to transform outpatient services in line with the Long Term Plan|
Redesigning services and care delivery to reduce hospital attendance
Implementing technology to support patients to self-manage their conditions
Remote care: promoting alternative clinical settings to reduce outpatient attendance
Rachel Roberts, Matron, Calderdale and Huddersfield NHS Trust
|10.20||Going paperless: Making technology work for your outpatient clinics |
Case study: Implementing and maximising Lorenzo patient record systems for orthopaedics
How to promote clinical engagement to ensure support technological advancements
Overcoming the challenges of implementation and moving forward with other clinics
Nichola Day, Senior Outpatient Sister Orthopaedics and Fracture Clinic, Hull University Teaching Hospitals NHS Trust
Innovating outpatient services
|11.20||Discussion session: Changing the culture of IT and incorporate it into your outpatient service|
How can you encourage your team to achieve a paperless ward? Benchmark ideas and develop an action plan to change the way that your team works and hear from your peers how they are working towards this. Overcome the challenges of implementation by learning from others pitfalls and develop new strategies to ensure a smooth transition.
Eileen Henderson, Head of Outpatient Services, Honorary Clinical Tutor, Hull University Teaching Hospitals NHS Trust
|11.40||Case study: How to improve clinic utilisation and maximise patient flow|
Shared innovations and evidenced outcomes for improving capacity and demand in outpatients
Measuring the success of outpatient clinics on patient experience and utilisation
Overcoming the challenges for group outpatient clinics: engagement, facilities and feasibility
Daniel Peach, Group Manager for Surgical Services, University Hospitals Coventry and Warwickshire NHS Trust
Managing capacity and demand
|1.30||Case study: Building a collaborative team to enhance the outpatient pathway |
Clinical pathway reviews: collaborating with GP’s to ensure appropriate referrals
Case studies: rebuilding frameworks in urology pathways to reduce attendance in outpatients
Review of the community provisions: upskilling and maximising local services to reduce
Ruth Heafield, Outpatient Programme Manager at Chesterfield Royal Hospital NHS Foundation Trust and Clinical Pathway Transformations Lead, Joined Up Care Derbyshire Region
|2.10||Case study: Effectively managing and maintaining an appropriate outpatient booking system|
Building a business case and demonstrating savings through establishing a booking system
Re-organising your service team and incorporating digital outpatient booking
Overcoming capacity and demand challenges though patient led booking
Transforming care through technology
|3.10||Case study: Integrating technology to redesign outpatient services|
Robotic process automation: what we do and how has it improved our efficiency?
Long term goals of automation: aiming for 30% reduction in outpatient attendance
What does success look like? How do we monitor the success?
Lee Parkin, Outpatient Service Business Manager, United Lincolnshire Hospitals NHS Trust
Implementing Virtual Clinics
|3.50||Developing standard procedures and protocols for virtual outpatient clinics|
What works and for whom? How to achieve reduced variation and reliable implementation
Sharing redesign results: how to remove care duplication to improve patient flow
Case study: transforming follow-up appointments through patient initiated reviews
Lech Rymaszewski, Clinical Advisor Scottish Government - Modern OP programme and Retired Orthopaedic Surgeon
|4.30||Chair’s closing remarks|
|4.40||Close of day|
This unique conference will bring together professionals working across outpatient services. They will share best practice advice, experiences and open up discussions about how to overcome challenges of patient flow. Learn from evidenced based presentations with confirmed speakers including:
This pricing structure applies across this conference and related events
- Only £209 + VAT for the NHS
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
- Bed & Breakfast accommodation for Tuesday 15th September 2020 : £120 + VAT (subject to availability. Lower rates may be found by booking directly with on-line accommodation website)
Bed and breakfast accommodation is available for this event at a specially discounted rate. Simply tick the dates that you wish to book when making your booking and we will contact you directly for your credit card guarantee details.
We regret that bookings for bed and breakfast accommodation cannot be confirmed without full credit card details. Your credit card will only be charged in the event that the invoice has not been settled one month following the event and only with prior communication.
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Holiday Inn Liverpool City Centre
Lime Street, Liverpool, L1 1NQ, Tel: 0151 709 7090.
The nearest train station to the Holiday Inn Liverpool City Centre is Lime Street Mainline Train station. There is also onsite parking available: St John's Shopping Centre Car Park located adjacent to the hotel. Postcode L1 1NQ. Get ticket validated at Reception for a discounted rate of £6.00 per 24 hours. Validated tickets must be presented at pay machines on Level 1 or Level 1A.
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
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If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.