Tackle Incivility and Improve Patient Safety in Accident and Emergency
Incivility within the NHS has harmful implications on patient safety within NHS emergency departments. Incivility within high stress environments reduces effective communication and productivity and impacts on staff wellbeing which in turn impact on your whole team’s performance. This one day interactive NHS workshop will equip you and your team with the knowledge and skills to recognise and consider real-life examples, tackle incivility within emergency department and discover tips to navigate conflict. You will leave this NHS event with the motivation to implement change in order to improve patient safety and enhance staff wellbeing within your trust.
There has been increasing research on the impact of incivility within emergency settings and the results show that it can be detrimental to staff wellbeing, stress levels and patient safety. This NHS event will provide a dedicated and safe learning environment which will allow NHS emergency teams and colleagues from across the country to come together to assess and determine how working collaboratively and being civil within a workplace is crucial to successful patient treatment and can save lives.
Take one day out to network and share your experiences with colleagues and leave this NHS workshop having:
- Gained skills to recognise incivility and acknowledge civility
- Discovered new ways to navigate conflict
- Explored the real-life impact of civility versus incivility
- Realise the impact that civility can have on your patients’ safety
- Shared and learnt from your experiences of incivility
- Prepared to put solutions into practice to improve patient safety
- Built an action plan to increase civility within your emergency
This interactive NHS workshop will benefit from whole team attendance from NHS emergency departments that wants to improve their patient safety, staff wellbeing and reduce tension within their working environment. This workshop could be especially beneficial for those working within:
- Emergency Services
- Patient Safety
- Risk Management
- Clinical Governance
- Human Resources
- Organisational Development
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This NHS workshop follows “Resolving Verbal Complaints”, July 2018, Birmingham which was also delivered by your workshop leader Cathe Gaskell and was described by participants as “informative and succinct, I learnt important tips to help with complaints and discovered elements which will enable me to change my practice”, “the day was very informative and educational” and “the top tips and practical skills are very useful”.
Recognising incivility, determining the real-life impact, discover workable solutions and build an action plan to deliver effective change within your trust
|9.30||Registration, refreshments and networking|
|10.00||Opening remarks and introductions|
Recognising incivility and navigating conflict
|10.10||Discover incivility versus civility and how to recognise it within your team |
What is incivility and why is it important in the NHS?
“Civility Saves Lives”: discover the research and data around the impact of incivility in the NHS
Incivility versus bully and harassment: what is the difference and why is it important?
Consider real-life examples of incivility
|11.30||Explore the impact of incivility versus civility on your service and patient safety|
How can incivility impact on patient safety and increase patient complaints?
Explore the impact of conflict and incivility on concentration, team moral and staff recruitment and retention
What needs to be considered in the NHS around civility and how it manifests? How to improve communication, reduce conflict and enhance team behaviour
|12.00||Discussion session: Share your real-life examples of incivility and civility and the impact on you and your team |
Utilise this discussion session to reflect on times when incivility in your role at work has impact you. Take time to think about how it made you feel, what the impact is on the rest of your day and any implications it may have had on the rest of the team. Share your examples and discuss potential solutions which could reframe the situation.
|Improve patient safety|
|2.00||Implement solutions with your service to achieve a higher level of patient safety |
How to promote different language within your team to enhance civility
Reframe the rhetoric of ‘banter’ within your service
Implement a civility champion with your team: discover the benefits
How to act and react if you receive incivility from a colleague
|2.50||Interactive session: Putting solutions into practice and creating an improved environment |
Work with your NHS colleagues from across the country to determine how to implement solutions to incivility into your roles and determine the impact it could have on you, team members and patients in various scenarios.
Tackling incivility in your service
|3.30||Build an action plan to increase civility within your NHS team |
Take back a tool box of ideas to your team to implement into your role/services. Reflect on what you have learnt over the day and write, share and discuss the goals and action points you will be taking back to implement within your trust to make a difference to the safety of patients and the wellbeing of your team.
|4.20||Closing remarks and final questions|
|4.30||Close of day|
Your workshop leader:
This pricing structure applies across this conference and related events
- NHS or Public Sector for one place £399 + VAT
- NHS or Public Sector for two or three places (each) £299 + VAT
- NHS or Public Sector for four places (each) £279 + VAT
- Commercial Organisation for one place £699 + VAT
- Commercial Organisation two or three places (each) £599 + VAT
- Commercial Organisation four or more places (each) £579 + VAT
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
- Bed & Breakfast accommodation for Wednesday 15th July : £115 + VAT (subject to availability. Lower rates may be found by booking directly with on-line accommodation website)
Bed and breakfast accommodation is available for this event at a specially discounted rate. Simply tick the dates that you wish to book when making your booking and we will contact you directly for your credit card guarantee details.
We regret that bookings for bed and breakfast accommodation cannot be confirmed without full credit card details. Your credit card will only be charged in the event that the invoice has not been settled one month following the event and only with prior communication.
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Birminghim City Football Club
Birmingham City Football Ground, St Andrew's Stadium, Birmingham , B9 4RL , Tel: 0121 202 5265.
St Andrew's Stadium is a short taxi journey from Birmingham New Street Station (approx. £6). Alternatively there is free parking on site.
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
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If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.