Handling and Responding to Difficult Conversations Webinar
Supported by Pfizer’s educational grant, this is a free and impartial one hour webinar which you can register for now by copying and pasting the following link: https://us02web.zoom.us/webinar/register/WN_TmB5545ZRZ-V_prfvvWZCQ . If you do not receive a confirmation email for your booking immediately, please do check your junk folder.
In this challenging time of COVID-19, this is a great chance to boost your confidence in handling sensitive topics such as grief and anger, arming yourself with emotional strength to engage with others. About this Handling and Responding to Difficult Conversations webinar:
- Featuring 40 minutes demonstration/presentation time and 20 minutes Q&A session
- Free forum where you can benefit from an experienced speaker who understand your pressures
- Important guidance on how to prepare and approach difficult conversations with the aim of effective dialogue
- LIVE webinar where you can ask your questions and hear tactics to immediately put into action
- Or you can catch up with the webinar content at any time after it takes place
Develop your ability to speak with your colleagues, friends and family thoughtfully and respectfully on difficult topics, by taking the time out to focus on:
- Recognising Trauma and Post Traumatic Stress Disorder (PTSD) in your colleagues
- Reducing the risk of long lasting trauma through Trauma Risk Management (TRiM) strategies
- Effective tools to help you feel comfortable approaching challenging conversations
- Reflecting and answering ‘am I the right person for this conversation?’
This free webinar has been designed for those supporting NHS frontline workers or working on the frontline themselves to fight COVID-19.
This webinar is open to sponsorship. Please contact firstname.lastname@example.org for further details.
Financial support for the production and setting up of this educational webinar was provided by Pfizer Ltd as an arm’s length educational grant. Pfizer had no involvement in the content.
‘Building Resilience for Redeployment during COVID-19’ Webinar was described by attendees as: 'Very informative session’, 'Helped me feel inspired’ and 'Very educational and informative'. A recording is now available live on our YouTube channel, copy and paste this link: https://www.youtube.com/watch?v=zF_RCEfYpzs&t=6s . Please do subscribe to receive notifications when new content is released.
You can register for now by copying and pasting the following link: https://us02web.zoom.us/webinar/register/WN_TmB5545ZRZ-V_prfvvWZCQ . If you do not receive a confirmation email for your booking immediately, please do check your junk folder.
|14.00||Introduction and instructions|
Carla Smith, Organisational Development Consultant, NHS Arden and GEM Commissioning Support Group
|Webinar presentation: How you can handle and respond to difficult conversations |
Recognising your responsibility and implementing effective tools to manage a difficult conversation
What is Trauma and Post Traumatic Stress (PTSD) and how could it present in your workplace?
Implementing Trauma Risk Management (TRiM) strategies to combat long lasting trauma
|14.40||Interactive discussion: Assess and understand how you should approach difficult conversations |
Your webinar leader will use this time to answer questions which have been asked throughout the presentation to ensure that you have the knowledge and information to equip yourself with the skills to discuss sensitive topics such as grief and anger. Feel confident to handle challenging conversations with your colleagues, friends and family through interactive presentations and share your experiences with like-minded professionals. Leave this webinar with the emotional strength and professional know-how to engage in challenging subjects and support your team.
|15.00||Close of Webinar|
Your webinar leader, Carla Smith from NHS Arden and GEM Commissioning Support Group previously delivered a webinar on Resilience for redeployment which was described by attendees as ‘a very worthwhile session’ and left them with ‘lots of useful resources to support my learning’. This is a free one hour webinar which you can register for now by copying and pasting the following link: https://us02web.zoom.us/webinar/register/WN_TmB5545ZRZ-V_prfvvWZCQ . If you do not receive a confirmation email for your booking immediately, please do check your junk folder.
This pricing structure applies across this conference and related events
- Free to attend LIVE or access after LIVE date
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email email@example.com with your details:
- Booking contact: Name, job title, department, email, telephone
- Event(s) to reserve for: Title, date
- Delegate details (for each delegate): Name, job title, department, email, telephone
- Organisation details: Name, address
Alternatively you can make a confirmed booking by sending the above information to firstname.lastname@example.org
To modify an existing registration, please contact email@example.com
visit LIVE or download thereafter
, , Tel: .
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
To view the details on how your data is being collected and used, please visit our Privacy Notice page.
If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.